This policy explains how Blue Hour handles information submitted through the store or customer-service channel.
Information collected
Blue Hour may collect information you provide in connection with a purchase, size inquiry, customer-service request, or site interaction. This can include your name, contact details, delivery information, selected fireplace size, and correspondence.
How information is used
Information is used to respond to your inquiry, support your purchase, communicate about the selected fireplace, prevent fraud, and meet legal obligations. Payment information is handled by the payment provider used for your purchase. Blue Hour does not ask customers to send payment-card information by email.
Sharing and retention
Information may be shared with service providers needed to process, deliver, or support your purchase, and where required by law. Information is retained only as long as reasonably necessary for the purposes described here, to resolve disputes, and to meet legal obligations.
Your choices
You may request access, correction, deletion, or information about the handling of your personal information, subject to applicable law. Send privacy requests to [email protected].