Delivery and return terms for Blue Hour fireplaces.
Delivery
Blue Hour will provide an estimated ship or delivery date before payment is captured. Delivery is curbside freight unless another service is itemized with your purchase. If the estimated date cannot be met, you may accept the delay or cancel for a full prompt refund.
Please inspect your delivery when it arrives and report visible damage within 48 hours at [email protected]. Installation is the responsibility of the customer and their qualified installer.
Returns
You may request a return within 30 calendar days of delivery. Returned items must be unused, uninstalled, in original condition, and in their original packaging. A return merchandise authorization, or RMA, is required before sending an item back.
For buyer-remorse returns, return freight is paid by the customer. Blue Hour covers return freight for damaged or incorrect items. Original outbound shipping is nonrefundable except for damaged or incorrect items. Blue Hour does not charge a restocking fee.
Custom and special-order items
Custom or special-order items are final after production approval, except for damage, defects, or statutory rights.